FAQ

What types of products does Pinacle Luxe offer?

Pinacle Luxe offers a wide range of ready-made clothing, bags, and accessories for both men and women.

Yes, we currently ship within Pakistan and the UK. Some products are shipped directly from Pakistan.

Orders can be placed directly through our website. Simply add the desired items to your cart and follow the checkout process

In Pakistan, we offer cash on delivery (COD). For the UK, we accept major credit cards and other online payment methods.

Delivery within Pakistan typically takes 3-5 business days. For the UK, delivery times are generally 5-7 business days, though this may vary for items shipped directly from Pakistan.

Yes, you can track your order using the link provided in the footer of our website after your order has been placed.

We offer returns and exchanges within 10 days of delivery. Items must be in their original condition with tags attached. Please visit our Returns page for more details.

Currently, we sell ready-made clothing, but we will soon introduce stitching on demand. Stay tuned for updates.

You can reach our customer service team via email at business@pinacleluxe.com or through our Contact Us page on the website.

Currently, we are an online-only brand without any physical stores

Yes, a detailed size guide is available on each product page to help you choose the perfect fit

You can subscribe to our newsletter and follow us on social media platforms for the latest updates and exclusive offers.

We use high-quality materials, which are detailed in the product descriptions on our website.

Yes, we have a reward system for our customers. You can earn points with every purchase and redeem them for discounts on future orders.

If your order has not yet been shipped, you may be able to change or cancel it by contacting our customer service team

What types of products does Pinacle Luxe offer?

Pinacle Luxe offers a wide range of ready-made clothing, bags, and accessories for both men and women.

Do you offer international shipping?

Yes, we currently ship within Pakistan and the UK. Some products are shipped directly from Pakistan.

How can I place an order?

Orders can be placed directly through our website. Simply add the desired items to your cart and follow the checkout process

What payment methods do you accept?

In Pakistan, we offer cash on delivery (COD). For the UK, we accept major credit cards and other online payment methods.

How long does delivery take?

Delivery within Pakistan typically takes 3-5 business days. For the UK, delivery times are generally 5-7 business days, though this may vary for items shipped directly from Pakistan.

Can I track my order?

Yes, you can track your order using the link provided in the footer of our website after your order has been placed.

What is your return and exchange policy?

We offer returns and exchanges within 10 days of delivery. Items must be in their original condition with tags attached. Please visit our Returns page for more details.

Do you offer custom stitching services?

Currently, we sell ready-made clothing, but we will soon introduce stitching on demand. Stay tuned for updates.

How can I contact customer service?

You can reach our customer service team via email at business@pinacleluxe.com or through our Contact Us page on the website.

Are your products available in physical stores?

Currently, we are an online-only brand without any physical stores

Do you have a size guide?

Yes, a detailed size guide is available on each product page to help you choose the perfect fit

How can I stay updated on new arrivals and promotions?

You can subscribe to our newsletter and follow us on social media platforms for the latest updates and exclusive offers.

What materials are used in your products?

We use high-quality materials, which are detailed in the product descriptions on our website.

Do you have a customer reward system?

Yes, we have a reward system for our customers. You can earn points with every purchase and redeem them for discounts on future orders.

Can I change or cancel my order after it has been placed?

If your order has not yet been shipped, you may be able to change or cancel it by contacting our customer service team