Customer Assistance
Our team at Pinacle Luxe is here to assist you! Reach out to us via email or chat during the following hours:

Monday to Friday: 08:00 – 17:00
Saturday & Sunday: Closed

For assistance, please email us at help@pinacleluxe.com

Our Address: Toronto Road, BS70JU, Bristol, United Kingdom

Return and Exchange Policy

At Pinacle Luxe, we strive to ensure every purchase meets your expectations. If you’re not fully satisfied, you may return or exchange your item within 15 days of delivery. To be eligible, items must be unused, in their original condition, with all tags attached and packaging intact.

How to Return or Exchange:

• Contact Us: Start by reaching out to our Customer Assistance Team at help@pinacleluxe.com
• Prepare Your Item: Ensure the product is returned in its original packaging with all tags attached.
• Return Confirmation: We will guide you through the return or exchange process.
• Refund Timeline: Once we receive and verify your returned parcel, your payment will be processed within 15 days.

Please note that refunds and exchanges are subject to terms and conditions. Return shipping costs may apply. We’re committed to making your Pinacle Luxe experience as seamless as possible.