Customer Assistance
Our team is always ready to assist you! You can reach out to us via email or live chat during the following hours:
Customer Service Hours:
Monday to Friday: 09:00 – 18:00
Saturday: Closed
For assistance, please email us or contact at:
📧 help@pinacleluxe.com 📞 +92 339 0003538
Return and Exchange Policy
At Pinacle Luxe, we want you to love what you ordered. If something isn’t quite right, you can return or exchange your item within 7 days of delivery. To qualify, items must be:
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Unused and in original condition
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With all tags attached
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In original packaging
How to Return or Exchange an Item:
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Contact Us: Reach out to our Customer Assistance Team via email at 📧 help@pinacleluxe.com to initiate your return.
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Prepare Your Item: Ensure your product is securely packed in its original packaging with all tags intact.
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Return Confirmation: Once approved, we’ll guide you through the return or exchange steps.
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Refund Timeline: After we receive and inspect your returned item, refunds will be processed within 15 business days to your original payment method.
Return Address:
Pinacle Luxe
185 AWT Lahore, 54000
⚠️ Please note: Return shipping fees may apply. Refunds and exchanges are subject to our terms and conditions.
We are committed to ensuring that your experience with Pinacle Luxe is smooth, secure, and stylish.