Knotted Shoulder Bag – Black Elegance

At Pinacle Luxe, your satisfaction is our priority. If your order isn’t exactly what you expected, we offer a 7-day return and exchange window from the date of delivery, because luxury should feel effortless.

Step 1: Reach Out

Contact our Customer Assistance Team at 📧 help@pinacleluxe.com within 7 days of receiving your order to initiate a return or exchange request.

Step 2: Pack with Care

Ensure the item is unused, with all tags intact, and packed securely in its original packaging.

Step 3: Confirmation & Instructions

Once we review and approve your request, we’ll provide clear guidance on how to proceed with the return or exchange.

Step 4: Refund or Exchange Processing

• For returns: Once we receive and inspect your item, your refund will be processed within 15 business days to your original payment method.
• For exchanges: We’ll dispatch your replacement item promptly after the return is confirmed.